Autosys: Testimonials

Great service, honesty and trustworthiness are the reasons why I bring my 11 year old VW Bug (Bugabu) to Autosys. I know nothing about cars. I want to get in, turn the key and have my car take me safely to my destination.

When I call in to Autosys with a problem, Marcus is always pleasant and knowledgeable. I feel that he understands my problem and can explain, simply to me, what to do to fix it.

My most recent situation caused him to have to order part after part in order to get the right one installed. He never gave up. They fixed the problem and I had my car the next day.

This is the kind of service I always get from the whole team at Autosys.

I trust that they will give me a fair quote for their service and never try to oversell.

They get my car fixed quickly and me back on the road safely feeling confident in the work they have done.

Thanks for your years of servicing my car!

It is with pleasure that I write this letter of recommendation for Autosys. Their work on my car was exceptional. It was always at or below their estimate and was always done in a timely manner. The quality of the work done on my Honda Accord was made evident the second I started driving it. My car had very poor shift quality before Autosys flushed the transmission fluid. The car now shifts more smoothly than the day I brought it. I had equally pleasant results after their work on my brakes. They also correctly diagnosed the cause of the SRS warning light and found it to be a bad seat buckle. I would not hesitate to recommend Autosys to anyone that wons a car.

Dear Friends at Autosys,

I recently had one of my vehicles in for an annual check up and wanted to tell you how much I appreciate your service. I have been a customer of yours for over 12 years and have always respected your professional care.

I want to especially mention the quality performance of Mike. Over the years I have seen him develop onto a first rate technician and leader. Our community is very fortunate to have him not just fixing our vehicles, but providing safe and reliable transportation on our roads. He has three rare qualities in your industry: He is competent, honest and pleasant. I can always count on Mike to explain in clear language what the status of my vehicle is and to help me prioritize the recommended service.

I have recommended several friends to Autosys and all of them have been happy with your service.

I just want you to know that I appreciate all you do to keep my vehicles performing and my family safe.

Gary,

Fantastic Service - THANK YOU!!!

I just wanted to drop you a short note to say thanks to you and your team for exceptional work. As a long term customer now your team has always delivered excellent service to me. The quality of your workmanship is great, the professionalism of your team is outstanding and you have helped me minimize my running costs through the efficiency and effectiveness of the maintenance you've performed on my vehicle.

I've had many experiences with dealers and other shops and by far the experience with your facility and team has been the best and exceptional. Whereas in other shops the work is completed always just good enough, your team goes above and beyond to keep my vehicle in the best ship, with quality repairs, servicing and workmanship and also keeping in mind my budget. I trust you and your team more so than any other establishment I have given my business to and as a result will absolutely continue to be a long term customer. Your team cares about their clients and their work, which is great; I never get the feeling I am just another mindless job coming through your shop.

I would highly recommend your services to anyone, friends and colleagues alike and look forward to continuing to do business with you. It's always a pleasure working with you and your team, who above and beyond their skills and quality are also incredibly polite and enjoyable to interact with. So on that note, thank you again, I very much appreciate your services.

Gary, Linda, Mike & Crew,

I have had the pleasure of using your company for all my automotive needs for nearly five years, and I wanted to thank you for the positive and professional service you have provided to me.

I have had many major and minor repairs along with standard maintenance services done by your team. Each time, I have been greeted with a smiling and supportive team who has always offered clear information on the service to be done. The costs have been very competitive and I appreciate AAA discounts and special offers on specific services as well. I also appreciate very much that someone is always available e to take me home and will come and get me when necessary.

I know that I can always count on your team to give me the best advice regarding any automotive service needs my vehicle may require – whether it is in regard to special oil changes for the vehicles with major mileage, full front end repair work, or transmission servicing.

It has been very important to me to have your team as a resource. I trust your judgment and feel very fortunate to have such a positive group to rely on.

Thanks to all of you, as ever!

I greatly appreciate the outstanding service and courtesy provided at a very fair price. The ethical business practice of Autosys, Inc. is commendable and rare. Thank you.

There is no other shop I will let touch my car. This shop is very honest, great customer service and they know what they are doing better than any shop I have ever taken my car to. I had a dealership completely mess my car up and theses guys were able to find and fix the problem (quickly) ... the dealership couldn't even find the problem after having the car three separate times for the same problem. They're the BEST!

Dear Gary, Mike (and your Staff):

It was a little more that three years ago I was lucky enough to have my Jeep clutch fail at 520 and Redmond Way. I limped my prized 1985 Jeep into your shop hopping to find someone that wouldn't take advantage of my misfortune. Not only was I met by courteous individuals, but your staff promised to expedite my repair and inform me as to the cause and the cost of the clutch problem. I was preparing myself for a major repair bill. Mike called the next morning (Saturday), informing me that the clutch cable came loose and the repair was complete, total cost $55.00. I was surprised, shocked and quite pleased with the news. Because of your professionalism, honesty, and technical ability I found a new repair shop. The rest is history.

Since that time, your staff has completely taken care of all of the repairs needed for the aging (but cherished) Jeep (muffler, carburetor, shocks, rear end, cooling system and electrical system). It seems my son had a lot of fun driving the Jeep the 2 years he was in California, but failed to do any mechanical maintenance after his mountain adventures. Not only has my summer driving vehicle (Jeep) been essentially rebuilt by your staff, I have entrusted all repairs and maintenance for my 1990 Ford F150 Pickup and my daughters 1997 Toyota Avalon to your firm. My son, now responsible for his own vehicle, has actually continued the tradition and is bringing his 2002 Ford F150 pickup to your shop for repair and maintenance.

I have never been disappointed in your work, the timing of the repairs nor the fairness in your approach to customer satisfaction. My hat is off to Autosys (That Muffler and Brake). Thank you again for a job well done.

My wife and I have been taking our automobiles to Mike & Gary for over ten years now, and wouldn't trust anyone else with our vehicles. Their entire staff has always proven to be knowledgeable, courteous and honest with us every time we've had to take a car or truck in for some service problem. There was one particular time that we had taken our 1999 Toyota Tacoma truck (which was new) into the dealer for a problem with the air conditioner. They kept the truck for well over a week, could not identify the problem and then wanted to sell us a brand new air conditioning unit. We ended up taking it into Mike & Gary and with a lot of time and effort put into it by Calvin, he was able to identify the problem, get the $17.00 part and fix the truck. This is the type of service we've come to expect and appreciate so much from their shop. They have always been so kind that you can't help feel like you've got friends taking care of your vehicles for you.

Dear Gary, Mike, and the entire Autosys family,

I wanted to drop you guys a quick note to thank you for your continued outstanding service. We have been loyal Autosys customers for over five years and I can't imagine taking our vehicles anywhere else. From oil changes and routine maintenance to major mechanical work, we have tremendous peace of mind knowing that you are keeping us safe on the road.

In our world of WalMarts and Costcos, your team is living proof that superb customer care and outstanding knowledge cannot be commoditized. You can't win the rat race with out a good pit crew, and you guys are tops.

Thanks again!

Autosys has been keeping my cars and trucks on the road for about 4 years now. I'd recommend their services to anyone.

I drive used cars, some have seen much better days. When Autosys performs my regular service they always do a spot check and let me know of anything that I should keep an eye on until my next service. Most other shops would've tried to talk me into a costly fix, but Autosys is always honest about if a problem can wait a few months.

My wife and I will continue to use Autosys, even if they move outside our area.

For the last 3 1/2 years, I have driven past dozens of other shops, for the prompt service and technical know-how at Autosys.

I had a hard time finding a facility that I could trust. I really put my trust in Gary & Mike. They are good people and always explain things well so I understand.

Thank you for including me in your information gathering and assessment process regarding Autosys Inc. / That Muffler and Brake Place. I am more the happy to contribute to AAA's consumer protection oriented mission by offering my honest assessment of the experiences I've had at Autosys Inc.

I have had Autosys service my vehicles for the last 12 years, and have always been left feeling very satisfied with their work. Over the years I have also noticed that the owners and employees consistently behave in a friendly, helpful and ethical manner - toward myself as well as the other customers I've seen in the shop.

Unlike other shops I've visited in the past, I've never been treated in a condescending or disrespectful manner by the staff at Autosys. It is do comforting to know that with Autosys Inc. I can drop off my car and have it repaired promptly and correctly ... and I'll always be treated in a thoroughly decent fashion!

Needless to say, I think Autosys Inc. / That Muffler and Brake Place would make an excellent addition to "AAA's Approved Auto Repair Program" - and that my fellow members can place their trust in the work which is performed and the staff who are performing it.

I really appreciated the extra mile Calvin and Gary went to make sure my car returned to being a safe vehicle. Thanks!

Thanks for being trustworthy, honest and a company that stands behind what you do!!!

Thank you for welcoming me into the neighborhood and taking good care of my car!

I finally found the small auto repair shop that provides high quality service and it beats dealer service for delivery time.